At Rawlings Shop, we’re committed to getting our premium baseball and softball equipment into your hands quickly and efficiently. We stand behind the quality of every Heart of the Hide™ glove, REV1X bat, and all Rawlings gear we sell.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Note: Delivery times are estimates and may vary depending on destination. We ship globally but cannot deliver to some Asian countries and remote areas.
Returns & Exchanges
We want you to be completely satisfied with your Rawlings equipment. If you’re not happy with your purchase, our returns process is designed to be straightforward and efficient.
Return Timeframe
We accept returns and exchanges for most items within 15 days of receipt of your shipment.
Important Note on Returns
All returned items must be in original, unused condition with all original tags attached and packaging intact.
Baseball and softball bats must show no signs of use (including no ball marks, scratches, or dirt) to be eligible for return.
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged unless defective:
- Catcher’s Gear (chest protectors, shin guards, and catcher’s masks)
- Personalized or custom leather goods
- Used or damaged equipment
- Items not in original condition
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Include your order number and reason for return/exchange
- We will email you a Return Authorization Number and instructions
- Package the item securely with original packaging and include the RA Number
- Ship the package to our address (shipping costs are the customer’s responsibility unless item is defective): Rawlings Shop Returns
2149 Big Elm
Kansas City, US 64110
Return Request Template
Use the following template when emailing our customer service team:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Rawlings Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Size: [Size, if applicable]
Reason for Return/Exchange: [Please provide details]
Please send me the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days of receipt
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation once your refund has been processed
- Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Exchanges
For size exchanges or different product exchanges:
- Follow the same process as returns
- We will ship your replacement item once we receive the original product
- Expedited shipping options are available for additional fees
Defective Products
If you receive a defective product, please contact us immediately at [email protected]. We will arrange for a prepaid return shipping label and expedite your replacement at no additional cost.
Need Help?
For questions about our shipping or returns policy, contact our team at [email protected]. We’re here to help you get the perfect gear for your game!
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