Welcome to Rawlings Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. As your premier destination for baseball and softball equipment, we prioritize quality, reliability, and customer satisfaction. Below, you’ll find answers to common queries to ensure a seamless experience from order to delivery.
Product Questions
What types of products do you offer?
We specialize in high-quality baseball and softball gear, including gloves (like Heart of the Hide and Pro Preferred series), bats (such as REV1X and R9 Series), catcher’s equipment, apparel, hats, and leather goods. Our products are designed for players of all levels, from beginners to professionals.
Are your products authentic Rawlings gear?
Absolutely! We are an authorized retailer of Rawlings products, ensuring that every item is genuine and meets the brand’s standards for excellence and durability on the field.
How do I choose the right glove or bat?
Consider factors like position, age, and league requirements. For gloves, Heart of the Hide is ideal for serious players, while Liberty Advanced offers great value. For bats, REV1X is perfect for power hitters. Feel free to email us at [email protected] for personalized advice!
Shipping and Delivery
Where do you ship to?
We ship globally, excluding Asia and a few remote areas due to logistical constraints. Our goal is to bring Rawlings quality to players worldwide, from the US to Europe and beyond.
What are your shipping options and times?
We offer two methods: Standard Shipping via DHL or FedEx for $12.95, delivering within 10-15 days after leaving our warehouse, and Free Shipping via EMS for orders over $50, arriving within 15-25 days. Orders are processed in 1-2 business days.
How can I track my order?
After processing, you’ll receive a confirmation email with tracking information. Use this to monitor your delivery every step of the way!
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return, and we’ll guide you through the process.
Are there any items that cannot be returned?
For safety reasons, personalized or used items may not be eligible for return. Please refer to our full return policy on our website for details.
Contact and Support
How can I contact customer service?
Reach out to our friendly team at [email protected] for assistance with orders, delivery, or any other questions. We’re here to help you get back to the game!
Where is your company located?
Our warehouse is at 2149 Big Elm, Kansas City, US 64110. We serve customers globally with a focus on quality and care.
Thank you for choosing Rawlings Shop—where every delivery brings you closer to greatness on the field. For more details, visit www.baseballgearshop.com.